thee GO Care

The one-stop solution for all your EV care needs including
after sales service, and spare parts replacement.

Our commitment to customer satisfaction extends beyond the initial purchase, as we prioritize the longevity and performance of your EV.

Our highly skilled and certified technicians are trained specifically in electric vehicle maintenance, equipped with the knowledge and expertise to handle all aspects of your EV’s care.

From routine inspections to specialized repairs, our maintenance services are tailored to meet the unique needs of electric vehicles, ensuring they operate at peak efficiency.

thee GO care logo

Going Above & Beyond with our After Sales Service

Regular maintenance is essential for maximizing the performance and longevity of your EV.

Our service packages are designed to cover all the necessary maintenance tasks, including battery health checks, software updates, tire rotations, brake inspections, and more. By adhering to our recommended maintenance schedule, you can minimize the risk of unexpected issues and keep your EV running smoothly.

To make the maintenance process as convenient as possible, we offer flexible scheduling options. Our online booking system allows you to choose a time that suits your schedule, ensuring minimal disruption to your daily routine.

Additionally, our service centers are strategically located, making it easy for you to access our maintenance services whenever you need them.

customer relation

Customer Relation Center

Our Customer Relation Centre allows our customers to ask any question or give comments to ensure we can deliver our services anytime.To facilitate customers to reach thee GO’s offices for fast and efficient services wherever trouble occurs whether the problem comes from regular use or a long trip.

roadside assistance

Roadside Assistance

We offer comprehensive roadside assistance services to provide you with peace of mind during your EV ownership journey. Our dedicated team is available 24/7 to assist you in case of emergencies, such as flat tires, battery-related issues, or roadside breakdowns.

skilled manpower

Skilled Manpower

Our skilled mechanics are highly trained and certified in electric vehicle technology, equipped with the expertise to handle all maintenance and repair needs for your EV.

Genuine & Reliable Spare Parts

At thee GO, we prioritize quality and reliability. That’s why we only use genuine parts and accessories for all our maintenance and repair services. By utilizing authentic components specifically designed for your EV model, we ensure that your vehicle maintains its performance, efficiency, and safety standards.

You can be assured that when your car is in for service, maintenance or repair, not only is it in the safe hands of experts who have genuine knowledge of everything that has to do with your car – you can count on lasting quality and instant availability.

As part of our commitment we want to ensure that genuine spare parts and accessories are always available to you for the long term reliability of your vehicle.

Battery

This is the energy reservoir that contains the energy to drive, operate the heating and cooling, and run all of the other lights and accessories. Typically, batteries use direct current electricity that is converted to AC or alternating current, before being used in the electric motor.

Battery capacity:

  • DFSK Danfe by thee GO: 42Kwh
  • JAC T8 EV by thee GO: 65.3Kwh
  • Joylong e6 by thee GO: 80Kwh
  • CHTC e-bus by thee GO: 129.02Kwh
  • DFSK EC31 by thee GO: 38.7Kwh
  • DFSK EC35 by thee GO: 38.7Kwh

Motor

The component of an electric vehicle that transforms the electrical energy from the battery into rotation that can be used to move the vehicle.

Motor Peak Power:

  • DFSK Danfe by thee GO: 60Kw
  • JAC T8 EV by thee GO: 150Kw
  • Joylong e6 by thee GO: 110Kw
  • CHTC e-bus by thee GO: 140Kw
  • DFSK EC31 by thee GO: 60Kw
  • DFSK EC35 by thee GO: 60Kw

Controller

The electric vehicle controller is the electronics package that operates between the batteries and the motor to control the electric vehicle’s speed and acceleration much like a carburetor does in a gasoline-powered vehicle.

Charging Port

Much like the access port for the gas tank in an internal combustion engine car, the charge port is the location where energy enters the car.

Battery Management System

The BMS manages the electrical current flow in and out of the battery to protect the battery and extend its life. Every EV is going to have a BMS that is designed specifically for the battery in the car. Thus, modifying the battery or adding a battery could prove to be quite difficult if the BMS is not also modified to compensate.

Battery Maintenance FAQ

Batteries can be thought of as the heart of your EV. They define how far you can go and how long it will take to recharge. Our FAQs below should answer some of the most common questions.

Very unlikely – a battery’s life is determined by the number of cycles it can run. A typical LFP battery supports at least 1500-2000 cycles until the remaining capacity reduces to 80% of the initial battery capacity. This roughly translates to 200000 – 275000km travelled or 8-10years of use.

Well, it’s the same as running out of fuel in a conventional vehicle. A tow company will come and rescue you from the side of the road.

We advise you to clearly define your need and plan your journey such that the situation is avoided in the first place. The perceived ease of filling up with petrol or diesel actually leads to a complacency that causes more problems than it saves.

However, as a back-up we suggest two things:

  1. Always carry your standard household plug charger. That way when you get to your destination and you realize you will be cutting it fine you can top up your battery from any standard plug. That extra 30 minutes of slow charging could get you another 15 km.
  2. Ensure you have breakdown cover. Call the toll-free number for assistance.
If there is a need to replace the battery within the warranty period due to manufacturing defect or other malfunctioning error then the manufacturer should replace or repair the battery pack. If the owner decides that they would like to replace the battery outside of warranty then they can often pay to do so. As the price of battery is continuously diminishing this can be done fairly cheaply, especially considering the operational savings from driving an EV.